Jeffrey Gitomer Quotes
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Proper prospecting prevents poverty.
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The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Friendly makes sales - and friendly generates repeat business.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Positive mental attitude is determined by you. Not others.
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Use your CRM to retain customers.
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There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
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A person who seems to have all of the answers, usually isn't listening.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.
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Accepting responsibility is the fulcrum point for succeeding at anything.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.
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Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.
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It's your thoughts behind the words you speak that create your attitude.
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The secret to climbing up is to put your heart into your work.
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All things being equal, people want to do business with their friends.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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The biggest mistake businesses make is advertising before they have become well known.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Customer satisfaction is worthless. Customer loyalty is priceless.
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Random acts of kindness and the desire to do the best job possible lead to trust.
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Great salespeople are relationship builders who provide value and help their customers win.
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Prepare to win, or lose to someone who is.
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Price is not a consideration when a personal relationship exists.
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